Frequently Asked Questions

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Our products are molecular biology grade, unless stated otherwise, and are intended to be used in research laboratories of universities, government institutions and biotechnology companies across the globe. Our Commitment to Quality is our pledge that our products are of the highest quality and packaged with the utmost care.

Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered ‘shipped’. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery. The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.

Yes we ship international. You can order from anywhere in the world and have our products arrive right to you. Cost is applied during the checkout process of your order.

Yes! Your package will be very well packaged and will be sent with all the necessary care

Your parcel takes 1-7 days to arrive to you because it depend the shipping methods your want. we use normal shipping which is 7-14 days delivery, express delivery delivery which is 2-3 days delivery and we have express overnight delivery which is within 24 hours delivery.

Once your order is shipped you receive a confirmation from the delivery company and the tracking number for you to track and locate your parcel at any time before it arrives to you.

We accept payment through bank transfer, Zelle Pay, CashApp, Western union, MoneyGram, and Bitcoin.

It is possible to change an order that has not yet shipped (note that orders generally ship within 18 hours after confirmation of your payment). If you would like to change your order, please Email us as soon as possible. We will do our best to accommodate you.

• The original packing slip 
• A note telling us what the problem was 
• A note stating whether you would like a refund or a replacement of the defective item.